How long does delivery usually take?
Delivery estimates depend on your location and the courier. Check your order details for the latest estimate and follow the parcel from My Orders once it ships.
Was this helpful?
How can we help?
Find quick answers about shopping, accounts, payments, and orders.
Browse by topic
Choose a topic to find the right information.
ShippingDelivery estimates, couriers, and shipping updates.
Returns & RefundsHow to request a return or check a refund.
Track OrderFollow your order status and parcel.
Size GuideFind product sizes and choosing advice.
PaymentsPayment options, GCash, Maya, and COD.
Contact UsReach the Lumora support team.
FAQAnswers to popular shopping questions.
Popular questions
Helpful answers to the things customers ask most.
Can I pay with GCash or Cash on Delivery?
Yes. Available payment methods, including GCash and Cash on Delivery, are shown at checkout and may vary by order.
Was this helpful?
Can I cancel my order?
You can request cancellation from My Orders while the order is still eligible. Open the order to see the available actions and current status.
Was this helpful?
How do I return an item?
Open the delivered order in My Orders and choose Return / Refund. Select a reason and include any requested photo or video evidence for review.
Was this helpful?
How can I track my order?
Go to My Orders and open the order. Tracking details become available after the seller ships it and the courier updates the parcel.
Was this helpful?
Can I change my shipping address after ordering?
Address changes may not be possible after an order is placed. Contact support as soon as possible and include your order number so the team can check.
Was this helpful?
No matching popular questions. Press Enter or use all FAQs to continue searching.
Talk to our team
We’re here if you need a hand with anything else.
Live chat
Get help with shopping, orders, or your account.
Sign in to chat →Messages
Continue a conversation with Lumora Support.
Sign in to view messages →Send us details and we’ll get back to you.
Email support →